FAQ

1. How do I place an order?

Browse our collection, select the items you love, and add them to your cart. Follow the easy checkout process to complete your order.

2. Can I modify or cancel my order after placing it?

Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming your purchase.

3. What payment methods do you accept?

We accept major credit cards, including Visa, MasterCard, American Express, and Discover. Secure payment is processed through Shopify.

4. How can I track my order?

Once your order ships, you'll receive a tracking number via email. Use this to track your package on the respective courier's website.

5. How long will it take for my order to process?

Orders are processed and shipped within 3-5 business days unless otherwise stated on our main page.  Keep in mind that most orders are made to order.  You will receive a notification once your order has shipped

6. What is your return policy?

We want you to be delighted with your purchase. Check out our Return Policy for information on returns, exchanges, and refund procedures.

7. How can I contact customer support?

We're here to help! Reach out to our customer support team at info@reeserosequartz.com or through our Contact Us page.

8. Do you offer gift cards?

Not at this time.

9. How do I take care of my drinkware?

Drinkware should be hand washed only, do not soak or freeze them.  They are not microwavable or dish washer safe.

10. Product Images

Keep in mind that some product images are mockups and may not portray the true and exact color that is shown.  Please keep in mind that these are handmade items.

11. How can I stay updated on new releases and promotions?

Stay connected by following us on social media. Be the first to know about new collections, promotions, and community events.

12. Do you collaborate with other brands or artists?

We're always open to collaborations. If you're interested, please reach out to info@reeserosequartz.com for more information.  

If you have any additional questions or need further assistance, don't hesitate to contact us.

Thank you for being a part of the Reese Rose Quartz community!